Crickexapp's Privacy Policy

1Introduction & Overview

Welcome to crickexapp. This Privacy Policy explains in detail what personal information we collect, how it is used, who it may be shared with, and what steps we take to protect your data.

By using this platform, you agree to this Privacy Policy. Please read it carefully before registering. Our Privacy Policy is built in accordance with international data protection standards.

1.1 Who This Policy Applies To

This Privacy Policy applies to all Crickexapp users — registered members, casual visitors, and those using our mobile app. The same standards apply to users in Bangladesh and all other countries.

1.2 Data Controller

Crickexapp is the primary data controller for all information collected under this Privacy Policy. For any data-related enquiries, you may contact our Data Protection Officer.

2What Information We Collect

Crickexapp only collects data that is strictly necessary. No unnecessary or excessive information is requested. The table below outlines the categories of data collected and the purposes for which they are used.

2.1 Collected Directly

You provide information directly during registration, login, deposits, withdrawals, KYC verification, and when contacting support. These details are essential for us to deliver our services.

2.2 Automatic Collection

Certain information is collected automatically while you use the platform — including your IP address, browser type, operating system, page visit timestamps, and session data. This helps us maintain platform security and improve performance.

2.3 Via Third Parties

Limited data may also be received through payment gateways, identity verification services, or fraud detection providers. In such cases, only the information strictly necessary is collected.

3Purpose of Data Use

Crickexapp uses the data it collects solely for specific, legitimate purposes. Each purpose is clearly outlined below.

• Account Management — to enable registration, login, and account security
• Service Delivery — to facilitate bet placement, deposits, withdrawals, and other platform features
• Identity Verification — to complete the KYC and age verification process
• Fraud Prevention — To protect your account and detect suspicious activity
• Customer Support — To troubleshoot issues and provide support
• Legal Compliance — to meet licensing authority guidelines and legal obligations
• Product Development — to analyze and improve your experience on the platform
• Responsible Gaming — to identify risky behavior and provide appropriate support

4Data Sharing & Disclosure

Crickexapp never sells your personal data. However, limited information may be shared with specific parties under defined circumstances.

4.1 Who We May Share Data With

• Payment Processors — Minimal information is shared with bKash, Nagad, or other payment service providers to process deposits and withdrawals
• KYC Verification Services — With authorized third parties for identity verification purposes
• Legal Authority — With the relevant government authorities when required by court order or legal obligation
• Licensing Authority — in compliance with directives from the licensing regulatory authority
• Cybersecurity Partner — To ensure the security of the platform

4.2 Limitations on Sharing

Before sharing any data with third parties, strict confidentiality agreements are in place. They may only use the data for specified purposes and are not permitted to disclose it elsewhere.

5Cookie Policy

Crickexapp uses cookies on its website and app. Cookies are small text files stored in your browser that help enhance your browsing experience.

5.1 Types of Cookies

• Essential Cookies — Essential for login sessions and security; these cannot be disabled
• Functional Cookies — remembers your preferences and language settings
• Analytics Cookies — Collects platform usage statistics to help us improve our services
• Security Cookies — Used to detect fraud and bot activity

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Note that disabling essential cookies may affect the availability of certain platform features. Use the settings menu in Chrome, Firefox, or Safari to manage your cookie preferences.

6Data Protection Measures

Crickexapp employs industry-leading security technology to protect your data. Our security framework operates across multiple layers.

• SSL/TLS Encryption — All data transfers are secured with 256-bit SSL encryption
• Two-Factor Authentication (2FA) — additional security layer for your account
• Firewall — Advanced firewall systems to prevent unauthorised access
• Regular Security Audits — Penetration testing conducted by third-party security experts
• Data Backup — regular encrypted backups stored on secure servers
• Access Control — Only authorized personnel can access information on a need-to-know basis

6.1 Data Retention Period

Data is retained in accordance with legal obligations and business requirements. Even after account closure, certain information must be kept for a specified period as required by law. Any data no longer needed beyond that is deleted once the designated retention period has passed.

7Your Rights

As a crickexapp user, you have the following rights regarding your personal data.

To exercise these rights support@crickexapp.imto email us. We aim to respond within 30 business days.

8Children's Privacy

Crickexapp is strictly prohibited for anyone under the age of 18. We do not knowingly collect data from minors. Age is verified at registration, and accounts cannot be created by underage individuals.

If we become aware that a minor's data has been collected, the account will be closed and the data deleted immediately. We encourage parents and guardians to stay vigilant and notify us if they have any concerns.

9Third-Party Links

Crickexapp's platform may reference third-party services — such as payment providers or identity verification services. These third parties have their own privacy policies, which are outside our control.

Crickexapp is not responsible for the privacy practices of third parties. We recommend reading their own privacy policies before using their services.

10Policy Updates

Crickexapp may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, registered users will be notified in advance via email.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We encourage you to visit this page regularly to stay informed.

11Contact

If you have any questions or concerns about this Privacy Policy, or wish to make a request regarding your data, please get in touch with us.

Your privacy matters deeply to us. We are committed to handling your information with the utmost care at all times and to never using it for any purpose beyond what is outlined in this policy.